Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is required for all returns.

RETURN PROCESS

To start a return, you must contact us at info@maia-clothing.com within 30 days of receiving your order. Return instructions, including the appropriate return address based on your location, will be provided by email. Items sent back without prior authorization will not be accepted.

SHIPPING COSTS

Customers are responsible for all return shipping costs unless the item was received damaged, defective, or incorrect. We strongly recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

EXCHANGES

The fastest way to receive a different item is to place a new order and return the original item for a refund. In some cases, we may offer size exchanges depending on stock availability. Requests for exchanges must be made by email. Color, variant, or product changes are handled through the return and reorder process.

ORDER CANCELLATIONS

Orders are processed quickly through automated systems, which means cancellation requests cannot be guaranteed once an order is placed. If you notice an error in your shipping address or order details, contact us immediately at info@maia-clothing.com and we will do our best to assist before the order is dispatched.

DAMAGES AND ISSUES

Please inspect your order upon arrival and contact us right away if the item is defective, damaged, or if you received the wrong item. We will review the issue and work to provide an appropriate resolution.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including perishable goods, custom or personalized products, personal care items, hazardous materials, flammable liquids, and gases. Sale items and gift cards are also non-refundable. If you are unsure whether your item qualifies for return, please contact us before sending it back.

EUROPEAN UNION COOLING-OFF PERIOD

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 30 days for any reason and without justification. Returned items must still be in their original condition, unused, with tags and packaging intact, and accompanied by proof of purchase.

REFUNDS

Once your return is received and inspected, we will notify you regarding approval of your refund. If approved, refunds are issued to the original payment method within 10 business days. Processing times may vary depending on your bank or card provider. If more than 15 business days have passed since your refund was approved, please contact us at info@maia-clothing.com.

COMPANY INFORMATION

This store is operated by BRANDON MORGAN LLC, located at 1601 DOVER AVE, THOUSAND OAKS, CA 91360, UNITED STATES. Employer Identification Number (EIN): 92-2352672.

CONTACT

For any questions regarding returns, refunds, or your order, please contact us at info@maia-clothing.com.